About Us Reptile Food Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The Fish And Pet Pad Ltd
T/A Reptile Food Direct
Unit 2 George Trading Estate
Southport
Merseyside
PR8 5EF
United Kingdom
Phone: 01704 533112
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
The Fish And Pet Pad Ltd (T/A Reptile Food Direct) is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new Heat Mat from us we would accept their Heat Mat and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
Orders below £50 are charged £4.99.
All orders of £50 and above delivered FREE to mainland UK.
For orders outside of UK mainland, please contact us for a quotation. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 2/3 business days, most items will need to be signed for, maximum number of delivery attempts is 3 unless the courier is advised otherwise, this excludes certain items such as pond filters and quarantine tanks which are sent direct from manufacturer. Please allow 5-10 days for these items, once order we will be able to give approx delivery schedule. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges VAT rate charged at 15% if applicable. |
Credit Card Security Credit card payments are handled by PROTX, PROTX provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK.
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Guarantee All products carry a full manufacturers guarantee. Any item may be returned within 30 days for a no quibble refund or replacment, provided the item has not been damaged and is fit for sale. DVDs and Videos must be unopened.
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| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01704 533112, International +44 NETQUOTEVAR:1704) 533112 or write to us at The Fish And Pet Pad Ltd, Unit 2 George Business Park, Cemetery Road, Southport, PR8 5EF |
Privacy Policy Prestige Koi Imports do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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