Refunds & Returns

One of the best things about shopping with us is that you always checkout and complete your purchases through Amazon.  This means you get all the benefits of shopping with Amazon in terms of ease of payment and security, ease of delivery and access to the returns support centre.  With most items of clothing you won’t have to pay a penny to return them, simply print off the return postage labels through Amazon and pop it in the post.

Returns Policy

Clearly  we hope our customers never have to return a thing, however occasionally we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.  To exercise your cancellation right please visit the Amazon Returns Support Centre where you can see your previous order history.

Our Voluntary Returns Policy

As well as your statutory 14 day cancellation rights described above, you can actually return most products within 30 days of receipt of the products, as long as the products are complete and are in an unused and undamaged condition. To return an item please visit the Returns Support Centre.

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

Statutory Rights Amazon Returns Policy (as set out by product category below)
Period for cancellation 14 days 30 days
Refund of costs of sending the item back to us if defective, damaged or incorrect item? Yes Yes
Refund of costs of sending the item back to us if cancellation? No No (unless Shoes, Clothing & Accessories, see next row)
Refund of costs of sending the item back to us if Shoes, Clothing & Accessories? No Yes
Refund of outbound delivery costs if defective? Yes Yes
Refund of outbound delivery costs if cancelled? Yes, cheapest method Yes, cheapest method

Returns Costs & Methods

Amazon will refund the cost of sending an item back to us if it’s defective, damaged or incorrect and in many cases, we’ll provide you with a pre-paid returns label. If your return is not clothing, shoes or accessories, for example if you purchased an armchair, and not the result of an error on Our / Amazons part, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label.

Please note that certain types of items aren’t eligible for cancellation or return under the Amazon returns policy. You can find out more in the Conditions of Use & Sale.  We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.

If a product becomes defective after 30 days you won’t be able to create a returns label using the Returns Support Centre – you’ll need to Contact Us.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.